Convergys Acquires Stream for PhP36B

Manila—(PHStocks)—Ayala Corp. (PSE: AC) announced that its BPO investment arm, Livelt, has agreed to the combination of Stream Global Services Inc., which is 29% own by Livelt, and Convergys Corp., creating the second largest customer management services provider in the world.

Once the transaction is complete, Convergys expects to have combined revenues of over $3 billion, and approximately 125,000 employees (including more than 53,000 in the Philippines) serving clients in 35 languages from over 135 contact centers in 25 countries.

Under the agreed terms, Livelt and its two private equity partners, Ares Management and Providence Equity Partners, will sell 100% of their respective holdings in Stream, with Livelt realizing approximately $145 million in total net equity proceeds. The transaction is expected to close in the first quarter of 2014, subject to satisfaction of customary closing conditions, including receipt of applicable regulatory approvals. Ayala expects to realize a net gain of approximately PhP2 billion through Livelt.

“Our partners and we are please with this transaction, which we believe has strong strategic rationale. We are very proud of the Stream team, and grateful to the thousands of individuals who helped build it from an industry pioneer into a global leader,” Fred Ayala, Livelt’s CEO, stated. “We believe that the global IT-BPO industry will continue to expand, particularly in the Philippines, where we expect it to remain one of the country’s top generators of new jobs. Consequently, we are continuing to build our investee companies in the high growth segments of the industry, and starting to invest in the Education space, which we see as a critical enabler of the IT-BPO industry, given its ever increasing demand for well-trained Filipino talent.”

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